Due to the competitive nature of scheduling during race season all tunes require a non-refundable deposit. Customers who come in for their appointment will have this fee credited towards their tuning appointment and those who do not will forfeit the deposit. There is no exception. Do not schedule a time without speaking to us to confirm availability. We hope this will allow us to provide the best customer service to our clients allowing for faster service and better scheduling availability for all our racing clients and spirited enthusiast. we appreciate your understanding and patience.